Technical Help
1) The CD-Rom did not start automatically. How can I launch the installer?
2) I can't get the games to play. How do I unlock the game levels?
3) How do I control the games/walkabout activities? Nothing seems to happen.
4) Will the Classroom Edition CD-Rom work on my Network system?
5) If the CD-Rom has been installed in a networked computer suite, does each student have their own score sheet?
6) Are the scores on the interactive activities kept from one session to another?
7) Can I save my progress midway through a level of the adventure game?
8) When activating my software I cannot obtain an unlock code. How do I receive one?
9) I cannot find my question here. What do I do?
1) The CD-Rom did not start automatically. How can I launch the installer?
Petit Pont 1
Open Windows Explorer, navigate to your CD ROM, double click on install.exe to start installing the software.
All other products (Petit Pont 2, Little Bridge, .. )
PC users:
Open My Computer, double click the CD-ROM drive displaying the Petit Pont 2.0 icon. If the installer does not start this time, a window will be displayed showing the files on the CD. In this case, double click on the programme called setup-windows.exe. This will launch the installer.
Mac users:
Double-click on the Petit Pont 2.0 CD icon that has appeared on your desktop and double click on setup-osx.app. Alternatively, you can navigate to the Petit Pont 2.0 CD directory by using the Finder (located on the dock).
2) I can't get the games to play. How do I unlock the game levels?
To access the game you need to have scored over 50% on all activities in Unit 1 and 2 for Level 1, Unit 3 and 4 for Level 2, and so on. This is a deliberate 'carrot' to encourage students!
When using a Classroom Edition for all versions other than Petit Pont 1, the levels can be unlocked without completing the activities by typing in the following code:
unlockgameXXXX
Where XXXX is the last 4 digits of your product key.
For Petit Pont 1 the percentage to unlock the levels can be tailored to the group of students you are working with. There are clear step by step instructions on the last two pages of the CD-Rom inlay explaining how to do this.
3) How do I control the games/walkabout activities? Nothing seems to happen.
The VR (Virtual reality) areas of our products use the 4 arrow buttons on your keyboard. The 'up' arrow is to walk forwards, the 'down' arrow to walk backwards, 'left' and 'right' to turn.In all versions other than Petit Pont 1, you can also press and hold the second mouse button to then move the mouse and look around.
4) Will the Classroom Edition CD-Rom work on my Network system?
The software has been designed to be run from a shared network location (drive) or a multiple user system. Settings and scoring are stored locally on each machine that runs the software in a common location (accessible to all users) defined by the operating system.If using the LMS (Learning Management System) operation mode, available in all versions other than Petit Pont 1, student data is sent to and from a LMS server using HTTP. If your computer is connected to the internet and can view web pages it should be able to use the system. In some circumstances you may need to configure your firewall to allow 2 way communications between the LMS server hosted at manic-lms.com. Some security software may additionally require you to allow the application (executable) itself access to the internet; in most cases the security software should prompt the user to do this.
Please Note: We have tried to make the software compatible for as many network situations as possible, however due to the huge number of possible configurations we cannot guarantee the setup of your network; Manic Monkey cannot provide support on setting up and managing individual networks.
5) If the CD-Rom has been installed in a networked computer suite, does each student have their own score sheet?
For Petit Pont 1:The Network setup software allows you to point the application to the student's own allocated hard disk space.
For all other products (Petit Pont 2, Little Bridge, .. )
In local operation mode settings are stored per machine - one score sheet per machine. If you choose to use the LMS (Learning Management System) students login to the software to load their own score sheet on any machine.
6) Are the scores on the interactive activities kept from one session to another?
Yes. If you redo an activity, the new score automatically replaces the old one. Scores are only saved when an activity is completed.7) Can I save my progress midway through a level of the adventure game?
No. On re-attempting a given level you have to start again at the beginning.8) When activating my software I cannot obtain an unlock code. How do I receive one?
When activating your software the computer must be connected to the internet. If you do not have a connection you need to contact support stating your serial number and a request code will be supplied. Instructions can be found by clicking on the 'having problems' option displayed on the screen after entering the product key.9) I cannot find my question here. What do I do?
You can contact our technical support team. We aim to respond within the same working day. To allow us to respond to your query effectively please provide the following information:
Software Product Key: If your query is regarding a software product other than Petit Pont 1 please provides the product key supplied with your CDROM. This information is important as it allows us to trace the version of your software.
Contact details: Name, school name (where applicable) and also telephone number should we need to contact you.
The Issue: A brief outline of the problem you are encountering. If the problem is software related it is also useful to supply us details of your operating system and network configuration (where applicable).
Please contact Manic Monkey Support
